Frequently Asked Questions
House Cleaning & Maid Services
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How much do you charge for your house cleaning services?
Our house cleaning rates are determined using a number of factors including square footage, number of bathrooms, frequency of cleaning and any special requests. The price for your maid service will be determined after calling or emailing us to give us some general info about your home or office. Regular ongoing maintenance house cleanings start at $102 for frequencies of one time per month or more. Generally one time – move in / move out cleanings are more expensive as those prices start at $190. We can also do an hourly rate pricing structure for one time cleanings. Get a free, no obligation quote for our green maid services today.
What makes your house cleaning service “Green”?
All of our products are Ammonia, Chlorine, Phosphate and Fragrance free. The products we use to clean are simple: vinegar, baking soda, castile soap. We also use HEPA filtered vacuums. We do not use disposable cleaning towels. We re-use each of our towels after they have been washed each night using a Green laundry soap that we make from scratch ourselves. We strive to use Green practices in other areas as well. All of our company vehicles get at least 30 miles per gallon. We recycle office and cleaning waste. We purchase our supplies from local companies and utilize local services necessary for our business functions when possible.
Who does the house cleaning?
We are a close group of cleaning service professionals. We have a very low turnover rate despite a maid service industry that typically sees very high turnover. We treat our employees well, paying well over industry average without having to over charge for our cleaning services. All of our employees undergo a nationwide and local background check during the hiring process. All of our maid service employees are covered under our workers compensation policy, liability insurance and bond. We make every effort to send the same house cleaning team each time. However, switching to another house cleaning team is rare and is usually done in an effort to accommodate any scheduling changes you may require.
How do I pay?
We accept cash or check which the maid team will pick up after they have finished your house cleaning. We also accept credit/debit and paypal payments on our website. For your convenience, we can even keep your card in our payment processing system and charge it automatically after each cleaning. Payments are due at the time of your cleaning services.
What products do you clean with?
We use a variety of Green house cleaning products. We use Vinegar, Essential Oils, Castile Soap and Baking Soda. We’ve developed our own proprietary formula of Castile Soap that is specially designed for house cleaning.
Do I need to supply any house cleaning products or equipment?
We supply everything from the cleaning products to the vacuums, towels and brushes. If you would prefer that we use your cleaning supplies or have any special products you need used, we will be happy to use anything that you supply.
Do I need to be home when the team comes to clean?
Most customers are not home when we clean however that is not a requirement. The majority of customers provide us with a key that we label anonymously and keep secured in our office. If you choose not to provide a key and we are unable to access your home a lock out fee will be incurred.
What times and days are you available to clean?
Our maid service cleans from Monday through Friday. Appointment times start at 8:00 am and our last appointment of the day usually starts as late as 3:30 or 4:00. For repeat cleaning services we will give you a set day and time slot that will repeat each week or month depending on your frequency. You can request a schedule change for your maid services at any time and we will do our best to accommodate your request. We have a reputation for being flexible with scheduling.