Frequently Asked Questions

Enovana Green Cleaning provides house cleaning and maid services in the following locations: Raleigh, Durham, Cary, Apex, Holly Springs, Fuquay-Varina, Garner, Knightdale, Wake Forest, Morrisville, Clayton, Chapel Hill, Carrboro, and Hillsborough.

Our house cleaning rates are determined using a number of factors including square footage, number of bathrooms, frequency of cleaning and any special requests. The price for your maid service will be determined after calling or emailing us to give us some general info about your home or office. Regular ongoing maintenance house cleanings start at $110 for frequencies of one time per month or more. Generally one time – move in / move out cleanings are more expensive as those prices start at $205. We can also do an hourly rate pricing structure for one time cleanings. You can see your price instantly (without having to provide your personal or contact info) on our Book Online page. If the price works for you, you can go ahead and book your cleaning using our self service booking tool. If you'd rather speak with someone first, reach out to us at 919-801-8588, email us at raleigh@enovanagreencleaning.com or fill out our contact form and someone will follow up via email.

All of our products are Ammonia, Chlorine, Phosphate and Synthetic Fragrance free. The products we use to clean are simple: vinegar, baking soda, castile soap. We also use HEPA filtered vacuums. We do not use disposable cleaning towels. We re-use each of our towels after they have been washed each night using a Green laundry soap that we make from scratch ourselves. We strive to use Green practices in other areas as well. All of our company vehicles get at least 30 miles per gallon. We recycle office and cleaning waste. We purchase our supplies from local companies and utilize local services necessary for our business functions when possible.

We offer flexible scheduling from Monday through Friday, with appointment times starting at 8:00 am and finishing typically no later than 3:30–4:00 pm. For recurring services, we assign a set day and time slot that repeats weekly, bi-weekly, or monthly, based on your chosen frequency. You can request schedule changes at any time, and we will do our best to accommodate your needs.

Enovana Green Cleaning stands out due to our commitment to using environmentally friendly cleaning products, including our proprietary formula of castile soap. Our cleaning service is one of the most, if not the most experienced cleaning companies in the Cary, Raleigh and Durham area. We've been cleaning the Triangle since 2007 and have been chosen "Best Cleaning Service" many times over the years. Our team ensures quality service through our unique cleaning process and attention to detail. We are fully bonded and insured, provide all necessary cleaning equipment, and offer unmatched customer service via phone, email, and live chat.

No, you don’t need to be home during the cleaning. Many of our clients prefer to provide a key or access code so we can clean while they’re away. We take great care to ensure your home is secure at all times. If you’d like to be home, we’re happy to accommodate your preferences.

For safety reasons, our cleaners cannot remove their shoes while cleaning. However, we are happy to accommodate requests for shoe covers to be worn during the service, with the exception of bathrooms. Please let us know in advance if this is your preference.

We do not provide direct references, as we believe this can be misleading. As a business, we would only provide references from customers we know are happy with our services. Instead, we encourage potential customers to explore our online reviews and testimonials, which we believe offer a more fair and unbiased source of information about the quality of our services and client satisfaction.

Our cleaning rates are determined by the size and frequency of your home. Regular ongoing maintenance cleanings start at $110. Deep cleanings or move-in/move-out cleanings may be higher. Contact us for a customized quote.

We occasionally offer first-time client discounts or seasonal promotions. Contact us to inquire about current offers.

Yes, our minimum price for any cleaning service is $100. This ensures we can provide the quality and thoroughness you expect.

No, we do not require any contracts. Services can be canceled as needed, with advance notice.

You can cancel recurring cleanings by contacting us via phone or email at least 48 business hours before your next scheduled service.

The first cleaning is more expensive because it involves a higher level of intensity. Our team performs a thorough and detailed cleaning to bring your home up to our high standards. Subsequent visits are less physically demanding, as they focus on maintaining the cleanliness established during the initial visit.

Our pricing is primarily based on the square footage of your home and the scope of work. For special circumstances, hourly rates may apply.

A standard house cleaning service includes dusting, vacuuming, mopping, cleaning kitchens and bathrooms, and general surface wiping throughout your home.

• Regular appointments cover common living areas, bedrooms, and high-touch surfaces.

• For a detailed breakdown of included tasks, please visit our recurring cleaning services page or contact us for a custom cleaning checklist.

• Special requests can often be accommodated—just let us know your needs.

Tasks such as window cleaning, laundry folding, and interior cleaning of appliances are not included in a standard house cleaning service.

• Additional cleaning services like oven cleaning, refrigerator cleaning, and inside cabinet cleaning can be requested for an extra fee.

• If you need specialized cleaning tasks, please let us know and we’ll discuss available options and pricing.

• Our team is happy to customize your cleaning visit to fit your home’s needs.

A deep house cleaning service includes all tasks performed during a standard cleaning, plus extra attention to detail throughout your home.

• Deep cleaning covers baseboards, blinds, light fixtures, and other hard-to-reach areas.

• Services can also include cleaning inside cabinets, appliances, and other areas upon request.

• This type of appointment is ideal for seasonal refreshes, move-in or move-out cleanings, or preparing your home for special occasions.

A deep house cleaning is more thorough than a standard cleaning and focuses on areas that are not typically cleaned during regular visits.

• Deep cleaning includes damp wipe cleaning of baseboards, blinds, light fixtures, and other hard-to-reach spaces.

• Standard cleaning covers dusting, vacuuming, mopping, and general surface wiping.

• Deep cleaning is ideal for first-time appointments, seasonal cleaning, or preparing for special occasions when your home needs extra attention.

Yes, our house cleaning service offers customized cleaning options to focus on specific rooms or areas of your home, such as the kitchen and bathrooms.

• You can request cleaning for particular spaces rather than the entire home.

• Customized cleaning plans are flexible and can be tailored to your needs and preferences.

• Just let us know which rooms you want cleaned, and we will create a service plan that fits your requirements.

At this time, our house cleaning service focuses exclusively on cleaning tasks and does not provide organization services.

The number of cleaners assigned to your home depends on the size and scope of your cleaning service.

• Most homes are cleaned by a team of two cleaning professionals.

• For larger homes or jobs requiring extra attention, a team of three may be sent.

The amount of time needed to clean your home depends on its size, layout, and condition.

• Most standard house cleaning visits take between 1.5 to 3 hours.

• Larger homes or deep cleaning services may require additional time.

Yes, we provide digital receipts and invoices for all house cleaning services.

• You also have access to a personalized Client Hub, where you can view and download invoices, receipts, payment history, and your service schedule at any time.

• If you need help accessing your portal or retrieving documents, our team is happy to assist.

Yes, our cleaning professionals can use your vacuum cleaner or personal cleaning products upon request.

• Just let us know your preferences before your appointment, and our team will plan accordingly.

• We are happy to accommodate special requests to ensure your satisfaction and comfort.

• If you have cleaning product sensitivities or want to use specific supplies, please provide them or communicate instructions in advance.

All Enovana Green Cleaning professionals are fully employed team members, not independent contractors.

• Our house cleaning specialists are on our payroll and receive comprehensive training, supervision, and support.

• This ensures consistent quality standards, reliable service, and full accountability for every cleaning job.

• Hiring trusted employees helps us deliver the safest and most dependable eco-friendly cleaning services in Raleigh and the surrounding area.

Yes, all Enovana Green Cleaning staff undergo thorough pre-employment background checks before joining our team.

• Our hiring process includes criminal background screening for every prospective employee.

• This vetting helps ensure your safety, security, and trust in our cleaning professionals.

• Homeowners can feel confident inviting our trusted, eco-friendly cleaning team into their homes, knowing every employee is carefully screened.

Yes, Enovana Green Cleaning is fully insured for your protection and peace of mind.

• We maintain comprehensive business insurance coverage, including liability insurance and bonding.

• Our insurance safeguards homeowners and guarantees reliable service from our professional cleaning staff.

• Choosing a fully insured house cleaning company ensures you’re always covered in the unlikely event of damage or accidents during our eco-friendly cleaning appointments.

Yes, Enovana Green Cleaning carries workers’ compensation insurance for all our employees.

• Our staff are fully covered under workers’ compensation, protecting both our team and our clients.

• This insurance ensures that our cleaning professionals are supported in case of any work-related injuries.

• Choosing a Raleigh cleaning service with workers’ compensation coverage means homeowners are not at risk for liability during scheduled cleaning visits.

Our house cleaning service uses a selection of safe and effective cleaning products, including Castile soap, baking soda, and vinegar.

• These products are chosen for their eco-friendly and non-toxic properties, making them safe for your home and family.

• We prioritize cleaning solutions that are effective, gentle on surfaces, and environmentally responsible.

• If you have questions about specific cleaning products or would like to request alternatives, please let us know. We are happy to accommodate your preferences.

We love pets and understand they are an important part of your family. Our cleaners are trained to work safely and respectfully around animals. If your pet needs to be secured during cleaning, just let us know and we will follow your instructions.

• We use pet-safe cleaning products like Castile soap, baking soda, and vinegar.

• Our house cleaning service avoids harsh chemicals and takes extra care with pet spaces, toys, and food areas.

• Please share any specific requests or concerns regarding your pets, and we will tailor our cleaning process to help keep your home safe and comfortable for everyone, including your pets.