Frequently Asked Questions

House Cleaning & Maid Services

Don’t see the answer to your question here? Give us a call at 919-801-8588 — we’re happy to help!

How much do you charge for your house cleaning services?

Our house cleaning rates are determined using a number of factors including square footage, number of bathrooms, frequency of cleaning and any special requests. The price for your maid service will be determined after calling or emailing us to give us some general info about your home or office. Regular ongoing maintenance house cleanings start at $102 for frequencies of one time per month or more. Generally one time – move in / move out cleanings are more expensive as those prices start at $190. We can also do an hourly rate pricing structure for one time cleanings. You can see your price instantly (without having to provide your personal or contact info) on our Book Online page. If the price works for you, you can go ahead and book your cleaning using our self service booking tool. If you’d rather speak with someone first, reach out to us at 919-801-8588, email us at raleigh@enovanagreencleaning.com or fill out our contact form and someone will follow up via email.

What makes your house cleaning service “Green”?

All of our products are Ammonia, Chlorine, Phosphate and Synthetic Fragrance free. The products we use to clean are simple: vinegar, baking soda, castile soap. We also use HEPA filtered vacuums. We do not use disposable cleaning towels. We re-use each of our towels after they have been washed each night using a Green laundry soap that we make from scratch ourselves. We strive to use Green practices in other areas as well. All of our company vehicles get at least 30 miles per gallon. We recycle office and cleaning waste. We purchase our supplies from local companies and utilize local services necessary for our business functions when possible.

Who does the house cleaning?

We are a close group of cleaning service professionals. We have a very low turnover rate despite a maid service industry that typically sees very high turnover. We treat our employees well, paying well over industry average without having to over charge for our cleaning services. All of our employees undergo a nationwide and local background check during the hiring process. All of our maid service employees are covered under our workers compensation policy, liability insurance and bond. We make every effort to send the same house cleaning team each time. However, switching to another house cleaning team is rare and is usually done in an effort to accommodate any scheduling changes you may require.

How do I pay?

We accept cash or check which the maid team will pick up after they have finished your house cleaning. We also accept credit/debit and paypal payments on our website. For your convenience, we can even keep your card in our payment processing system and charge it automatically after each cleaning. Payments are due at the time of your cleaning services.

What products do you clean with?

We use a variety of Green house cleaning products. We use Vinegar, Essential Oils, Castile Soap and Baking Soda. We’ve developed our own proprietary formula of Castile Soap that is specially designed for house cleaning.

Do I need to supply any house cleaning products or equipment?

We supply everything from the cleaning products to the vacuums, towels and brushes. If you would prefer that we use your cleaning supplies or have any special products you need used, we will be happy to use anything that you supply.

Do I need to be home when the team comes to clean?

No, you don’t need to be home during the cleaning. Many of our clients prefer to provide a key or access code so we can clean while they’re away. We take great care to ensure your home is secure at all times. If you’d like to be home, we’re happy to accommodate your preferences.

What times and days are you available to clean?

Our maid service cleans from Monday through Friday. Appointment times start at 8:00 am and our last appointment of the day usually starts as late as 3:30 or 4:00. For repeat cleaning services we will give you a set day and time slot that will repeat each week or month depending on your frequency. You can request a schedule change for your maid services at any time and we will do our best to accommodate your request. We have a reputation for being flexible with scheduling.

What areas do you serve?

Enovana Green Cleaning provides house cleaning and maid services in the following locations: Raleigh, Durham, Cary, Apex, Holly Springs, Fuquay-Varina, Garner, Knightdale, Wake Forest, Morrisville, Clayton, Chapel Hill, Carrboro, and Hillsborough.

Why choose Enovana?

Enovana Green Cleaning stands out due to our commitment to using environmentally friendly cleaning products, including our proprietary formula of castile soap. Our cleaning service is one of the most, if not the most experienced cleaning companies in the Cary, Raleigh and Durham area. We’ve been cleaning the Triangle since 2007 and have been chosen “Best Cleaning Service” many times over the years. Our team ensures quality service through our unique cleaning process and attention to detail. We are fully bonded and insured, provide all necessary cleaning equipment, and offer unmatched customer service via phone, email, and live chat.

Can you clean without using any scented products?

Yes, we can perform cleanings without using any scented or fragranced products. Please inform us of your preference during booking.

How does Enovana handle homes where shoes are removed before entering?

For safety reasons, our cleaners cannot remove their shoes while cleaning. However, we are happy to accommodate requests for shoe covers to be worn during the service. Please let us know in advance if this is your preference.

Do you have references?

We do not provide direct references, as we believe this can be misleading. As a business, we would only provide references from customers we know are happy with our services. Instead, we encourage potential customers to explore our online reviews and testimonials, which we believe offer a more fair and unbiased source of information about the quality of our services and client satisfaction.