Frequently Asked Questions

• Raleigh

• Durham

• Cary

• Apex

• Holly Springs

• Fuquay-Varina

• Garner

• Knightdale

• Wake Forest

• Morrisville

• Clayton

• Chapel Hill

• Carrboro

If your location is not listed or you’re unsure whether we serve your area, please contact us to confirm availability.

Our house cleaning service is committed to using green practices and products at every level:

• All cleaning products are free of ammonia, chlorine, phosphates, and synthetic fragrances.

• We use simple, eco-friendly ingredients like vinegar, baking soda, and castile soap.

• Our equipment includes HEPA-filtered vacuums to reduce airborne allergens.

• We do not use disposable cleaning towels; instead, we use a linen service that provides fresh, reusable towels for every cleaning appointment.

• Company vehicles are fuel-efficient and average at least 30 miles per gallon.

• We recycle both office and cleaning waste.

• Supplies are purchased from local companies when possible, and we prioritize local services whenever possible.

To learn more about our commitment and eco-friendly standards, visit our green cleaning practices page.

We offer flexible scheduling for house cleaning appointments Monday through Friday, with start times beginning at 8:00 am and most cleanings completed by 3:30–4:00 pm.

• Recurring services are scheduled on a set day and time, repeating weekly, bi-weekly, or monthly depending on your preferred frequency.

• You can request changes to your schedule at any time and we will do our best to accommodate your needs.

• For more information about scheduling, service availability, or to update your appointment, access your client portal or contact us.

Enovana Green Cleaning stands out for several reasons:

• We use environmentally friendly cleaning products, including a proprietary castile soap formula.

• Our company has extensive experience, providing house cleaning services since 2007.

• We have earned multiple “Best Cleaning Service” awards over the years, a reflection of our dedication to quality.

• Each cleaning is completed with meticulous attention to detail and a proven, reliable process.

• Our team is fully bonded and insured, offering peace of mind and protection for your home.

• All equipment and supplies are provided—there’s nothing you need to prepare.

• Clients enjoy responsive customer support via phone, email, and live chat.

• Learn more about our philosophy and what sets us apart by visiting our About Us page or viewing customer testimonials.

No, you do not need to be home while we clean your house.

• Many clients choose to provide a key or access code so our team can clean while they’re away.

• We maintain strict security protocols to ensure your home remains safe and protected at all times.

• If you prefer to be present during the cleaning, we’re happy to accommodate your preferences.

• Visit our cleaning services page for more details on home access and security.

For safety reasons, our cleaning professionals are unable to remove their shoes while working in your home.

• • We are happy to accommodate requests for shoe covers to be worn during the cleaning service, except in bathrooms for sanitation and safety purposes.

  • If you would like our team to wear shoe covers, please let us know in advance, and we will be glad to honor your preferences.

  • For additional information on custom requests, visit our  cleaning services page.

We do not offer direct client references, as these can be misleading and may not reflect our full range of client experiences.

• Instead, we encourage potential customers to read our cleaning reviews and testimonials for unbiased insights into the quality of our services and client satisfaction.

• We believe transparent, public reviews are the best way to judge our commitment to excellent service.

The price of your house cleaning service is based on your home's size, requested service type, and cleaning frequency.

• Standard maintenance cleanings typically start at $110.

• Deep cleaning and move-in or move-out cleaning appointments are generally higher due to additional detail and time.

• For a tailored quote specific to your needs, contact our team and we’ll provide a personalized estimate.

We occasionally offer discounts to first-time cleaning clients or special seasonal promotions.

• To learn about current offers or savings, contact us when scheduling your first cleaning.

• Promotional rates may change throughout the year or during special events.

• Our team can provide details about any available discounts when you reach out.

Yes, our house cleaning service has a minimum price of $100 per appointment.

• This minimum ensures that each visit includes the level of quality and thoroughness our clients expect.

• Pricing may vary based on the specific service and home size, but no cleaning appointment falls below the minimum rate.

No, our house cleaning service does not require a contract.

• You can schedule appointments as needed, with no long-term commitment.

• Services can be canceled or rescheduled at any time with advance notice.

• We aim to provide flexible, convenient cleaning that fits your needs.

You can cancel your recurring house cleaning appointments by contacting us via phone or email at least 48 business hours before your next scheduled service.

• For details on our cancellation process or to manage your appointments online, visit your client portal (if you subscribe to this feature).

• Please review our service policies page for additional information about cancellations and rescheduling.

• Advanced notice helps us adjust our schedule and serve you better.

The first house cleaning visit is typically more expensive because it involves a thorough and detailed cleaning to bring your home up to our high standards.

• Initial appointments require additional time and effort to address accumulated dust, grime, and hard-to-reach areas.

• Subsequent visits focus on maintaining the level of cleanliness established during the first cleaning, making them less intensive.

• For a full explanation of what’s covered, see our deep cleaning services page.

Our house cleaning service pricing is primarily based on the square footage of your home and the specific cleaning tasks requested.

• The scope of work and size of your home determine the standard rate.

• For unique situations, special projects, or requests outside typical cleaning packages, hourly rates may apply.

• For more details or a personalized quote, visit our pricing page or contact our team.

A standard house cleaning service includes dusting, vacuuming, mopping, cleaning kitchens and bathrooms, and general surface wiping throughout your home.

• Regular appointments cover common living areas, bedrooms, and high-touch surfaces.

• For a detailed breakdown of included tasks, please visit our recurring cleaning services page or contact us for a custom cleaning checklist.

• Special requests can often be accommodated—just let us know your needs.

Tasks such as window cleaning, laundry folding, and interior cleaning of appliances are not included in a standard house cleaning service.

• Additional cleaning services like oven cleaning, refrigerator cleaning, and inside cabinet cleaning can be requested for an extra fee.

• If you need specialized cleaning tasks, please let us know and we’ll discuss available options and pricing.

• Our team is happy to customize your cleaning visit to fit your home’s needs.

A deep house cleaning service includes all tasks performed during a standard cleaning, plus extra attention to detail throughout your home.

• Deep cleaning covers baseboards, blinds, light fixtures, and other hard-to-reach areas.

• Services can also include cleaning inside cabinets, appliances, and other areas upon request.

• This type of appointment is ideal for seasonal refreshes, move-in or move-out cleanings, or preparing your home for special occasions.

A deep house cleaning is more thorough than a standard cleaning and focuses on areas that are not typically cleaned during regular visits.

• Deep cleaning includes damp wipe cleaning of baseboards, blinds, light fixtures, and other hard-to-reach spaces.

• Standard cleaning covers dusting, vacuuming, mopping, and general surface wiping.

• Deep cleaning is ideal for first-time appointments, seasonal cleaning, or preparing for special occasions when your home needs extra attention.

Yes, our house cleaning service offers customized cleaning options to focus on specific rooms or areas of your home, such as the kitchen and bathrooms.

• You can request cleaning for particular spaces rather than the entire home.

• Customized cleaning plans are flexible and can be tailored to your needs and preferences.

• Just let us know which rooms you want cleaned, and we will create a service plan that fits your requirements.

At this time, our house cleaning service focuses exclusively on cleaning tasks and does not provide organization services.

The number of cleaners assigned to your home depends on the size and scope of your cleaning service.

• Most homes are cleaned by a team of two cleaning professionals.

• For larger homes or jobs requiring extra attention, a team of three may be sent.

The amount of time needed to clean your home depends on its size, layout, and condition.

• Most standard house cleaning visits take between 1.5 to 3 hours.

• Larger homes or deep cleaning services may require additional time.

Yes, we provide digital receipts and invoices for all house cleaning services.

• You also have access to a personalized Client Hub, where you can view and download invoices, receipts, payment history, and your service schedule at any time.

• If you need help accessing your portal or retrieving documents, our team is happy to assist.

Yes, our cleaning professionals can use your vacuum cleaner or personal cleaning products upon request.

• Just let us know your preferences before your appointment, and our team will plan accordingly.

• We are happy to accommodate special requests to ensure your satisfaction and comfort.

• If you have cleaning product sensitivities or want to use specific supplies, please provide them or communicate instructions in advance.

All Enovana Green Cleaning professionals are fully employed team members, not independent contractors.

• Our house cleaning specialists are on our payroll and receive comprehensive training, supervision, and support.

• This ensures consistent quality standards, reliable service, and full accountability for every cleaning job.

• Hiring trusted employees helps us deliver the safest and most dependable eco-friendly cleaning services in Raleigh and the surrounding area.

Yes, all Enovana Green Cleaning staff undergo thorough pre-employment background checks before joining our team.

• Our hiring process includes criminal background screening for every prospective employee.

• This vetting helps ensure your safety, security, and trust in our cleaning professionals.

• Homeowners can feel confident inviting our trusted, eco-friendly cleaning team into their homes, knowing every employee is carefully screened.

Yes, Enovana Green Cleaning is fully insured for your protection and peace of mind.

• We maintain comprehensive business insurance coverage, including liability insurance and bonding.

• Our insurance safeguards homeowners and guarantees reliable service from our professional cleaning staff.

• Choosing a fully insured house cleaning company ensures you’re always covered in the unlikely event of damage or accidents during our eco-friendly cleaning appointments.

Yes, Enovana Green Cleaning carries workers’ compensation insurance for all our employees.

• Our staff are fully covered under workers’ compensation, protecting both our team and our clients.

• This insurance ensures that our cleaning professionals are supported in case of any work-related injuries.

• Choosing a Raleigh cleaning service with workers’ compensation coverage means homeowners are not at risk for liability during scheduled cleaning visits.

Our house cleaning service uses a selection of safe and effective cleaning products, including Castile soap, baking soda, and vinegar.

• These products are chosen for their eco-friendly and non-toxic properties, making them safe for your home and family.

• We prioritize cleaning solutions that are effective, gentle on surfaces, and environmentally responsible.

• If you have questions about specific cleaning products or would like to request alternatives, please let us know. We are happy to accommodate your preferences.

We love pets and understand they are an important part of your family. Our cleaners are trained to work safely and respectfully around animals. If your pet needs to be secured during cleaning, just let us know and we will follow your instructions.

• We use pet-safe cleaning products like Castile soap, baking soda, and vinegar.

• Our house cleaning service avoids harsh chemicals and takes extra care with pet spaces, toys, and food areas.

• Please share any specific requests or concerns regarding your pets, and we will tailor our cleaning process to help keep your home safe and comfortable for everyone, including your pets.